Effective Date: September 13, 2026

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Julian Farm and Orchard ("Julian Farm and Orchard," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, retain, and protect information when you visit julianfarmandorchard.com (the "Website"), communicate with us, make a purchase or reservation, participate in our activities or promotions, or opt in to receive email or SMS communications.

 

By using the Website or providing information to us, you acknowledge the practices described in this Privacy Policy. This policy is intended as a general privacy disclosure and does not expand any rights or obligations beyond those required by applicable law.

 

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Contact information, such as your name, email address, mailing address, and telephone number.

• Transaction and reservation information, such as purchases, ticket or activity information, order details, and related customer-service communications.

• Payment-related information. Payments may be processed by third-party payment processors; we may receive transaction confirmations and limited payment-related information rather than full payment-card details.

• Communications you send to us, including inquiries, feedback, contest or promotion entries, and customer-service correspondence.

• SMS information, including your mobile telephone number, consent to receive messages, messaging preferences, and messaging history.

• Website and device information, which may include IP address, browser type, device information, pages viewed, referring pages, approximate location derived from IP address, and other usage information collected through cookies or similar technologies.

• Other information you voluntarily provide to us.

 

2. How We Collect Information

We may collect information directly from you when you complete a form, purchase tickets or products, make a reservation, subscribe to communications, contact us, participate in a promotion, or otherwise interact with us. We may also collect information automatically when you use the Website and receive information from service providers that assist us with our operations.

 

3. How We Use Information

We may use information for legitimate business purposes, including to:

• Operate, maintain, improve, and secure the Website and our business.

• Process purchases, reservations, registrations, refunds, and other transactions.

• Provide customer service and respond to questions, requests, or complaints.

• Communicate operational information, farm updates, event information, promotions, offers, and other content you have requested or agreed to receive.

• Administer contests, promotions, surveys, and special events.

• Analyze Website usage, understand customer interests, and improve our products, services, activities, and marketing.

• Detect, investigate, and prevent fraud, misuse, security incidents, or unlawful activity.

• Comply with legal obligations, enforce our agreements and policies, and establish, exercise, or defend legal claims.

• Carry out other purposes disclosed to you at the time information is collected or with your consent.

 

4. Cookies, Analytics, and Similar Technologies

We and service providers working on our behalf may use cookies, pixels, tags, analytics tools, and similar technologies to operate the Website, remember preferences, understand Website traffic and performance, and measure the effectiveness of communications or advertising. You may be able to control cookies through your browser or device settings. Disabling certain technologies may affect Website functionality.

 

5. How We Disclose Information

We may disclose information to vendors, contractors, and service providers that perform services for us, such as website hosting, payment processing, ticketing, communications, analytics, marketing support, security, professional services, and customer support. We may also disclose information to our affiliated entities; in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction; when required by law, subpoena, court order, or governmental request; when reasonably necessary to protect our rights, property, safety, customers, guests, employees, or others; or to establish, exercise, or defend legal claims.

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We do not disclose personal information to third parties for purposes prohibited by applicable law. Where applicable law provides a right to opt out of certain uses or disclosures, we will honor properly submitted requests as required by law.

 

6. SMS/Text Messaging Privacy

If you opt in to receive SMS or text messages from Julian Farm and Orchard, we may collect your mobile telephone number, your consent to receive SMS messages, basic contact information, and your messaging history. We use this information to send the messages you have requested or agreed to receive, provide farm or event updates, promotions or other relevant content based on your preferences, respond to messages, provide support, and operate our business.

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We do not share, sell, rent, or otherwise disclose your mobile telephone number, SMS consent, or SMS opt-in data to third parties or affiliates for their own marketing or promotional purposes.

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We may disclose information to service providers that help us deliver and support our messaging program, but only as reasonably necessary to provide those services on our behalf. Message and data rates may apply. Message frequency may vary.

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You may opt out of SMS messages at any time by replying STOP to a message from us. After opting out, you may receive a final message confirming your opt-out. For assistance, reply HELP or contact us at info@julianfarmandorchard.com or 760-765-0656. Consent to receive marketing text messages is not a condition of purchasing goods or services.

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Consumer Contact Method
For questions about this policy or your privacy rights, please contact the message sender through the contact method provided on the website.

 

SMS Data
Consumer SMS data will not be transferred to external organizations.

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Safeguards and Controls

• Access to user data is limited to authorized personnel only.

• Administrative, technical, and physical safeguards are used to protect user data from unauthorized access, use, or sharing.

• Reasonable controls are maintained to help preserve the security and confidentiality of user data.

 

7. Email Marketing

If you receive promotional email from us, you may unsubscribe by using the unsubscribe instructions contained in the message. Even if you opt out of promotional communications, we may continue to send non-promotional communications relating to transactions, reservations, customer service, safety, or our ongoing business relationship with you.

 

8. Third-Party Websites and Services

The Website may contain links to third-party websites, social-media platforms, ticketing services, payment processors, or other services. We do not control and are not responsible for the privacy, security, content, or practices of third parties. Your use of third-party services is subject to their own terms and privacy policies.

 

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure. No website, electronic transmission, or storage system can be guaranteed to be completely secure, and we cannot guarantee the absolute security of information.

 

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to operate our business, maintain appropriate business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests.

 

11. Children's Privacy

Our Website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13 without appropriate authorization. If you believe a child has provided personal information to us inappropriately, please contact us so we can address the matter.

 

12. California Privacy Rights

California law may provide California residents with rights regarding certain personal information, depending on the circumstances and whether the applicable law applies to Julian Farm and Orchard. These rights may include rights to know or access certain information, request correction or deletion, and opt out of certain uses or disclosures. We will respond to verified requests as required by applicable law. Nothing in this section is intended as an admission that Julian Farm and Orchard is subject to any particular statutory threshold or requirement.

To submit a privacy request, contact us at info@julianfarmandorchard.com or 760-765-0656. We may need to verify your identity before processing a request. We will not unlawfully discriminate against you for exercising applicable privacy rights.

 

13. Do Not Track and Browser Controls

Some browsers and devices offer privacy controls, including 'Do Not Track' signals. Because there is not a single universally accepted standard for all such signals, our Website may not respond to every browser-based signal except where required by applicable law.

 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements. The Effective Date above indicates when this policy was last updated. If we make material changes that have a substantive and adverse impact on privacy, we will provide notice as required by applicable law. We encourage you to review this page periodically.

 

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:
Julian Farm and Orchard
Email: info@julianfarmandorchard.com
Phone: 760-765-0656
Website: julianfarmandorchard.com